View of the Tyrol control center at night

Client
Control Center Tyrol GmbH

Place of performance
Innsbruck, Austria

Control Center Tyrol

The Tyrol Control Center is the central control center for the Tyrolean emergency services. It receives the emergency calls 122 - Fire Department, 140 - Alpine Emergency Call and 144 - Rescue Services and coordinates the emergency services. It also dispatches qualified ambulance services, the 1450 Health Hotline and monitors the provincial road tunnels.

Every year, the control center dispatches and coordinates around 130,000 rescue operations, 15,000 fire department operations, 200,000 ambulance operations and 12,000 alpine operations as well as over 170,000 telephone health consultations on the 1450 number.

The triple-redundant NGS3600 communications management system from SISS forms the basis for all voice communication at the Tyrol control center to cope with the high volume of calls and operations. The spatial separation of the virtualized central components of the NGS3600 and the SISS TETRA gateway as well as the redundant connection of the ISDN PRI and BRI connections to duplicated media gateways represent an essential performance and security feature of the entire communication system.

The workstations are positioned centrally in the premises of the Tyrol control center or decentrally as remote or mobile workstations. The equipment features and roles are listed according to the tasks.

Details of the implemented overall system

3 virtualized central core systems NGS3600, two of them for productive operation
4 PRI multi-connections, each with duplicated media gateways, duplicated BRI connection and power supply units
Session Border Controller for 4 SIP trunks
Various analog lines for existing intercom stations
Virtualized TETRA control center gateways for the public authority radio network in redundant design
Connection of 16 TETRA FRTs for emergency operation including integration into the dispatcher applications
35 central workstations for control operation with touch panel operation and CDI3603 dispatcher interfaces, additional operation via the clients of the operations control system
33 additional workstations for the staff rooms, technology and administration, each with individual equipment features
6 fully-fledged workstations for the training center
22 remote workstations in the districts
Coupling with the computer aided dispatch system, additional operating levels in the CAD Client
Upstream emergency telephone system for processing all lines, including emergency operating levels at the workstations