Client / End Customer
IDS Secur Systems GmbH / Administration des services de secours
Place of performance
Luxembourg
National Control Center of the Grand Duchy of Luxembourg
The State Control Center CSU112 is responsible for the fire and rescue services as well as disaster management throughout the entire Grand Duchy, coordinating approximately 380,000 calls annually. The NGS3600 VoIP Communication Management System, implemented by SISS with geo-redundant installations at two locations, serves as the central hub for emergency call and radio communications at the State Control Center.
The NGS3600 control units were integrated into the existing furniture, and the core system was coupled with the newly implemented secur.CAD system.
The outstanding features of the delivered communication management system were implemented during the ongoing operation of the control center, providing full integration of the digital radio functionalities of the Motorola TETRA network into the control center’s communication infrastructure.
The workstations are fully equipped communication workstations, consisting of touch panels and multiple intercom and monitoring capabilities via the CDI3603 dispatcher interface.
Details of the implemented overall system
- VoIP voice communication system NGS3600 with redundant system design, dual network and hot standby power supply
- TETRA control center gateway for the public authority radio network
- 8 control workstations with touch panel operation and IP audio matrix CDI3603 in the control center with touch panel emergency operating options
- 20 exceptional workstations & 20 system devices as additional operating options
- 4 workstations in the alternative control center with 4 additional exceptional workstations
- Coupling with the computer aided dispatch system
- Connection of ISDN BRI/PRI lines
- Connection of analog lines and TETRA FRTs
- Voice recording system with long and short-term recording incl. interrogators for the NGS3600 clients
- Integrated fault and network management and integration of external fault messages
- Emergency and fallback levels for telephony and radio
-
-
