Image of a workstation in the City of Vienna's Emergency Control Center

Client
Rescue of the City of Vienna, MA70

Place of performance
Vienna, Austria

Rescue Control Center of the City of Vienna

The Vienna Rescue Emergency Call Center coordinates all emergency rescue operations in the federal capital. Operated by the Vienna Professional Rescue Service, around 1,100 emergency calls are processed every day and operations are forwarded to its own rescue vehicles or other rescue organizations. STRABAG Infrastructure & Safety Solutions supplied the necessary control center technology and thus contributes significantly to the high operational readiness and reliability of emergency call handling in Vienna.

The operating equipment of the NGS3600 was integrated into the existing furniture, while the core system was coupled with the newly built secur.CAD system.

The remarkable functions of the supplied communication management system were implemented during operation of the control center and enable complete integration of the digital radio functions of the Motorola TETRA network into the communication infrastructure of the control center.

The workstations are fully equipped communication workstations based on the CDI3603 dispatcher interface, consisting of touch panels and several intercom and monitoring options.

Three fixed locations and a mobile control center

The system comprises a total of three locations and a mobile control center. It consists of an operations control system with integrated GIS and emergency query system, as well as a bed management system for the City of Vienna's emergency beds in a dual redundant design. Furthermore, a VoIP communication management system NGS3600 is integrated in a fully redundant design for BRI/PRI lines, which includes 22 voice interfaces for the TETRA connection, 8 radio interfaces for analog and digital radio connections and a fax server.

An alarm server (for fax, e-mail, POCSAG paging, SMS and SDS) ensures that alarms are raised, while a distributed voice recording system with central data retrieval records the communication. The equipment includes consoles with electric height adjustment and touch panels. The voice switching system also includes a tour alerting system for the rescue stations.

The TETRA control center gateway and system management ensure functionality, while a statistics database is used to evaluate all operational and medical system data. There are interfaces to third-party systems such as the Vienna GIS for geodata import and WebMapService, the AMBAS billing database and third-party dispatch systems.

Details of the implemented overall system

VoIP voice communication system NGS3600 in a redundant ESX environment, duplicated network and hot stand-by power supply
VoIP voice communication system NGS3600 as an emergency system with its own network
TETRA control center gateway for the public authority radio network
8 control workstations with touch panel operation and IP audio matrix CDI3603 in the control center with touch panel emergency operating options
8 exceptional workstations
26 system devices as an additional operating option
Coupling with the computer aided dispatch (CAD) system
Connection of ISDN BRI/PRI lines, total capacity 154 B-channels
Connection of the analog lines, the analog radio circuits of the integrated control center as well as emergency radios and TETRA FRTs
Connection to the KNX bus system for door and light control, dimming, etc. & connection to the PA
Voice recording system with long and short-term recording incl. interrogators for the NGS3600 clients
Integrated fault and network management and integration of external fault messages
Emergency and fallback levels for telephony and radio
Status messaging system